LumenStack — Shining a light on your metrics

Who it's for

If your business runs on servers, you need to know when they're struggling.

Most teams find out something's wrong the hard way — a customer complaint, a lost sale, a 2am phone call. If any of these sound familiar, this is what we fix.

Software & SaaS teams

"Our customers tell us about outages before we notice."

The app slows down or errors creep in, and the first sign is a support ticket. By then trust has taken a hit, and your developers spend hours guessing where to look.

With LumenStackAlerts fire the moment error rates or response times drift, with the logs one click away, so the fix starts in minutes instead of hours.

E-commerce & online booking

"When the site is slow, we lose sales."

A promotion, a busy weekend, a product launch — the moments that matter most are when your servers are under the most strain, and a slow checkout quietly costs you orders.

With LumenStackYou see load building before it turns into a slowdown, and you know exactly which server or service hit its limit.

Agencies & managed IT providers

"We run servers for our clients, and we can't see them all."

You're responsible for dozens of servers across clients or cloud accounts, and checking on them means logging into each one by hand.

With LumenStackOne place to see every server, filtered by client or environment, so you can answer "is it us?" before your client asks.

Growing teams without a DevOps hire

"We know we need monitoring. Nobody has time to build it."

Your engineers are busy shipping product. Monitoring keeps getting pushed to next quarter, and nobody wants to own it long-term.

With LumenStackWe build it, run it, and keep it up to date. Your team uses the dashboards and responds to the alerts — that's it.

Not sure if you're a fit? That's what the free scope call is for — we'll tell you honestly.

In plain English

Three tools. One picture of your infrastructure.

You don't need to know Grafana from Loki to know why this matters. Here's what each piece actually does — and why together they mean catching problems before your customers do.

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Prometheus

The pulse

Checks every server and service every few seconds — CPU, memory, response times, error rates — and remembers the history. It's how you find out something's wrong before a customer emails you about it.

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Loki

The paper trail

Every log line, from every service, saved and instantly searchable. When something breaks — "why did checkout fail at 2am?" — Loki lets you query the logs and get the answer in seconds, instead of hours of digging through servers by hand.

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Grafana

The screen you look at

Turns the pulse and the paper trail into the dashboards your team actually opens every morning — and the alerts that page someone the moment a threshold gets crossed.

That's the whole stack. You don't need to learn any of it to benefit from it — that's what we're for.

The hard part

Doing this in-house takes months.
Outages won't wait that long.

Whether you hire for it or hand it to your own team, standing up Prometheus, Loki, and Grafana properly is a multi-month distraction. We've already built it — you just tell us what to point it at.

Doing it yourself

Months

until it's actually reliable

Evaluating & wiring up Prometheus, Loki, Grafana
Learning PromQL & LogQL — the specialized languages behind them — through trial and error
Recruiting or reassigning someone to own it
Upgrades, cardinality, and on-call — indefinitely, on your team

Blind spots stay blind the whole time.

With LumenStack

Days

until dashboards are live

Scope call this week
One flat monthly price, no setup fee — confirmed upfront
Prometheus, Loki, and Grafana live in under two weeks
Request new dashboards or alerts as your infrastructure changes
Ongoing patching and upgrades keep your monitoring stack itself ahead of vulnerabilities

The same stretch of time, spent seeing clearly.

See it in action

Not a mockup. This is what ships.

Every screenshot below is pulled straight from our own sandbox — the exact dashboard suite and alerting that deploys into your environment on day one.

LumenStack Grafana fleet overview dashboard showing hosts monitored, CPU, memory, and disk health across client environments

Grafana dashboard list showing LumenStack's pre-built dashboard suite, numbered and tagged

Grafana alert rules list showing LumenStack's provisioned alert rules

One index, the whole fleet behind it. Filter by client, environment, instance, or OS, then jump straight into CPU, memory, disk, or logs — this is the front door, not the whole suite.

A full suite of pre-built dashboards on day one, numbered and tagged, provisioned automatically via Terraform. That's just the starting point — with an active retainer, new dashboards are requested as change requests and shipped the same way: version-controlled as code, never hand-built after delivery.

Every alert rule ships as code. The "Provisioned" badge means nobody can quietly edit or delete a threshold in the UI — covers CPU, memory, disk, monitored-target-down, and log-shipper-down out of the box, with cloud-provider checks such as instance health and CPU credit balance available as opt-in. Every alert is graded critical, high, or low, so a disk filling up escalates as it gets worse and each level can go to a different place.

Services — What you get

Fixed scope. Fixed price. No surprises.

Every engagement includes the same full observability build, at every tier and every size. There's no setup fee — the build is part of your monthly retainer, and pricing scales with how many hosts you run, not a shrinking feature list.

Every engagement includes

Full stack deployment — Prometheus (metrics), Loki (logs), Grafana (the dashboards you'll actually use), plus Vector & Telegraf (the agents that collect it all)
Built and maintained as Infrastructure-as-Code through LumenStack's deployment pipeline — version-controlled and reproducible, so any component can be rebuilt quickly and consistently
Pre-built dashboard suite — fleet health, CPU, memory, disk, network, logs & more
Built-in alert rules, graded critical, high, or low, with each level routed to whatever your team uses — Slack, Teams, Google Chat, PagerDuty
Managed cloud services, no agents needed — dashboards and alerts for serverless functions, API gateways, managed databases, object storage, sign-in services & event-driven workflows, switched on for the services you actually run
Deployed in your own cloud account — the infrastructure and your data are yours, always
Secure connectivity, managed for you — an encrypted private network links your agents and monitoring stack, even across cloud accounts, and Grafana sits behind a zero-trust sign-in gate for your team
Live walkthrough at go-live — how to read your dashboards, search your logs, and what happens when an alert fires
Ongoing monthly support on the tier you choose — no setup fee, no minimum term

No setup fee — the build is included. You pay one flat monthly retainer, billed in advance, set by your support tier and host count. See pricing →

Pricing — Monthly Retainer

One price list, at every size.

Pick a tier based on how fast you need us. Every tier includes up to 25 hosts (servers or Kubernetes nodes); each additional block of 25 hosts adds $400 CAD/mo — the same increment on every tier. What separates the tiers is response time, change-request capacity, and access — not the quality of the work.

Silver

Standard Support

$2,000 CAD/mo

Hosts includedUp to 25

1 host = 1 virtual machine or 1 Kubernetes/container node · What counts →

Each extra 25 hosts+$400/mo

Support ticketsUnlimited

Ticket response1 business day

Change requestsUp to 4/mo

Change start targetIn order received

Keeps your stack healthy and current, for teams that don't need same-day turnaround.

Cardinality & cost pruning
Alert threshold tuning
OS security patching for your observability servers, plus version upgrades for Grafana, Prometheus, Loki & the collection agents
Monthly report — new features & vulnerabilities fixed, with version history
Ticketing & change requests via your own private GitHub support repo

Talk to us

Gold

Priority Support

$3,000 CAD/mo

Hosts includedUp to 25

1 host = 1 virtual machine or 1 Kubernetes/container node · What counts →

Each extra 25 hosts+$400/mo

Support ticketsUnlimited

Ticket response4 business hours

Change requestsUp to 8/mo

Change start target2 business days

For teams that can't wait a day on a broken alert.

Everything in Silver
Quarterly strategy call — can double as hands-on training for your team
Work on each change request starts within 2 business days

Talk to us

Diamond

Dedicated Support

$5,000 CAD/mo

Hosts includedUp to 25

1 host = 1 virtual machine or 1 Kubernetes/container node · What counts →

Each extra 25 hosts+$400/mo

Support ticketsUnlimited

Response · critical1 business hour

Response · other4 business hours

Change requestsUnlimited, queued

Change start target2 business days

Critical tickets — your monitoring is down, or you need us during a live production incident — get a response in your Diamond chat channel within 1 business hour. The closest thing to a fractional DevOps hire.

Everything in Silver & Gold
Direct Chat channel
Strategy call monthly, instead of quarterly

Talk to us

How sizing works

Priced by hosts, not cloud accounts

Your price is your tier plus how many hosts we monitor — not how many cloud accounts they're spread across.

Counts as a host: each virtual machine (1 VM = 1 host) and each Kubernetes or container-cluster node (1 node = 1 host), no matter how many containers or pods run on it.
Doesn't count: serverless containers and functions, and other managed services (e.g. managed databases, object storage, load balancers).

Hosts	Silver	Gold	Diamond
1–25	$2,000	$3,000	$5,000
26–50	$2,400	$3,400	$5,400
51–75	$2,800	$3,800	$5,800
76–100	$3,200	$4,200	$6,200
101–125	$3,600	$4,600	$6,600
126–150	$4,000	$5,000	$7,000
151–175	$4,400	$5,400	$7,400
176–200	$4,800	$5,800	$7,800
201+	Custom quote — contact us

All prices in CAD per month. Your host count is confirmed at your scope call.

What's covered each month

Support tickets vs. change requests

Support ticketUnlimited · every tier

Something in your existing stack is broken, wrong, or unclear — an alert firing when it shouldn't, a dashboard showing no data, an agent that stopped reporting, or a question about what you're looking at. Open as many as you need; each one gets a response within your tier's ticket response time.

Critical (Diamond): flag a ticket critical when your monitoring is down or you need us during a live production incident — it gets a response in your Diamond chat channel within 1 business hour.

Change requestCapped by tier

A request to add or change something: a new dashboard, a new alert, or a modification to an existing dashboard or alert.

SilverUp to 4 / month
GoldUp to 8 / month
DiamondUnlimited — queued and worked in order

Start target (Gold & Diamond): work on a change request begins within 2 business days of submission. That's when we start, not a completion date — how long a change takes depends on what it is. Silver change requests are worked in the order received.

No overage billing at any tier, and unused change requests don't roll over to the next month. Tuning and maintenance we do proactively never counts against your change requests — the cap applies only to changes you ask for.

Simple terms. No setup fee at any tier or host count. Billed monthly in advance. No minimum term — cancel any time with 60 days' written notice. Your stack and data stay in your account; during the notice period we work with your team to move network and sign-in access over to your own setup. Tier and host count are confirmed at your scope call.

Who's behind it

Why hire one DevOps engineer, when you can have a team?

Behind every LumenStack engagement is a circle of technical advisors spanning infrastructure, systems integration, and operations — keeping the work sharp.

Sam Gunby

Lead Observability Architect

15+ years in systems engineering and DevOps, with deep expertise in cloud infrastructure and building observability frameworks with Grafana, Loki, and Prometheus. Designs and delivers every engagement.

Kyle Louden

Infrastructure & Cloud Platforms Advisor

10+ years supporting enterprise virtualization and data protection at Dell Technologies, with growing expertise in Azure cloud platforms. Advises on infrastructure architecture and cloud reliability.

Mark Horvat

Systems Integration Advisor

15+ years across systems administration, automation, and custom software development. Advises on tooling and integration design.

Marek Kusznirewicz

Operations & Support Advisor

10+ years in technical account management and operations across security and public-safety SaaS platforms. Advises on client delivery and support operations.

Ivan Cazenave-Dit-Berdot

Cloud & DevOps Contributor

Completing a Bachelor of Information Technology at Centennial College. Contributes to quality assurance and testing across engagements.

Shining a light
on your metrics.

If your business runs on servers, you need to know when they're struggling.

Three tools. One picture of your infrastructure.

Doing this in-house takes months.
Outages won't wait that long.

Not a mockup. This is what ships.